Refunds and cancellations

Launch refund and cancellation details have not yet been approved. This page records the minimum intended customer protections without inventing a policy.

Australian Consumer Law

Customers retain all consumer-guarantee rights available under Australian law. The final policy will not use “no refunds” wording or attempt to remove rights that cannot lawfully be excluded.

Cancelling a membership

The account area is intended to provide a straightforward way to manage or cancel billing. The effective cancellation date and access period will be stated clearly before checkout once approved.

Problems with the service

If the product or service has a problem, customers should contact support with their account email, application version and a description of the issue. Remedies will be assessed consistently with the Australian Consumer Law.

DBT Credits

Purchased-credit refund, rollover and expiry rules have not been approved. They must be disclosed before purchase and kept separate from any included membership allowance.

Payment disputes

Customers should contact Daisuke Bear support before initiating a payment dispute where practical, without limiting any legal rights.